SHIPPING & RETURNS

Shipping

Thank you for your purchase. Once your order has shipped you will receive a shipment notification email that contains tracking information as well as a link to track your package.

Lucerne & Lee utilizes UPS for all orders.  We will ship your product within 3 business days from the date that we receive your order and payment has been confirmed.

UPS shipping rates and transit times will be listed at check out. 

L&L does not offer weekend delivery, and orders placed on Friday after 11:00 AM PST will begin processing the following Monday. (Transit times do not include Saturday, Sunday or holidays). 

Returns

We want you to be completely satisfied with your purchase. Therefore, we offer a full refund within 10 days of receipt of your order.  Refunds will be issued to your original method of payment, or as store credit. Please note that original shipping charges are non-refundable. 

All sales after 10 days of receipt are eligible for exchange/store credit only.  After 30 days, all sales are final and we will not accept any returns for any reason.

Please contact us with your order number and reason for return within 10 days of receiving it.  Items must be returned in their original condition unworn, unwashed, and unaltered.  All return shipping/handling costs are the responsibility of the client. 

We recommend that you send the package with a tracking number and insured for the full value of the item.  We reserve the right to not accept any returns that do not meet our return policy requirements stated above, and the item(s) will be sent back to you at your expense.  Please feel free to contact us with any questions.

Thank you.